TERMS AND CONDITIONS
Last updated: 8 April 2026
This website is operated by Essy’s, trading under the name Orlina Jewelry. Throughout the website, the terms “we”, “us”, and “our” refer to Orlina Jewelry. Orlina Jewelry offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
Scope: These Terms of Service apply to users located in Australia, New Zealand, the United Kingdom, the United States, and Canada.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional policies referenced herein.
Please read these Terms carefully before using our website. If you do not agree, you may not use our services.
1. Definitions
In these Terms, the following definitions apply:
- Consumer: any natural person acting outside their trade or profession.
- Trader: Essy’s, trading as Orlina Jewelry.
- Distance contract: a contract concluded via online communication.
- Right of withdrawal: the consumer’s legal right to cancel the contract.
- Service: the website and all services offered through it.
2. Identity of the Trader
Company name: Essy’s
Trading name: Orlina Jewelry
Chamber of Commerce (KvK): 80637434
VAT number: NL003474062B10
Email: support@orlina-jewelry.com
Business Address: Mors 11, 7151 MX Eibergen, The Netherlands
3. Applicability
These Terms apply to all offers, orders, and agreements between the trader and the consumer.
If any provision is deemed invalid, the remaining provisions remain fully enforceable.
4. The Offer
All product descriptions are provided as accurately as possible. However:
- minor variations in colour, finish, or size may occur
- images are illustrative and may differ slightly
- jewelry pieces may have small production variations
Obvious errors or pricing mistakes are not binding.
5. Pricing & Currency
Prices are automatically displayed in the currency of your delivery country:
- Australia: AUD
- New Zealand: NZD
- United Kingdom: GBP
- United States: USD
- Canada: CAD
The currency shown at checkout is binding.
Where legally required, prices include applicable VAT, GST, or sales tax. For international orders, additional duties, import taxes, or customs fees may apply and remain the responsibility of the customer.
6. Order Acceptance
We reserve the right to refuse, cancel, or limit orders in cases including but not limited to:
- suspected fraud
- payment issues
- incorrect pricing
- unusual order patterns
7. Payment
Payment is due immediately upon order placement. Orders are only processed after successful payment.
8. Delivery
Orders are shipped via international fulfilment partners. Delivery times are estimates and may be affected by:
- customs clearance
- carrier delays
- high demand periods
Risk transfers to the customer upon delivery.
9. Right of Withdrawal
Customers may withdraw from their purchase within 30 days of receiving the goods.
Statutory rights in your country remain unaffected.
10. Jewelry-Specific Disclaimer
Our jewelry is designed for everyday wear but requires proper care.
We are not responsible for damage caused by:
- water exposure
- sweat or humidity
- perfume or chemicals
- improper storage or handling
Natural wear, fading, or discoloration over time is not considered a defect.
For hygiene reasons, certain items such as earrings may not be eligible for return once opened.
11. Liability
To the maximum extent permitted by law:
- liability is limited to the purchase value
- we are not liable for indirect or consequential damages
This limitation does not apply where prohibited by law.
12. Complaints
Complaints must be submitted via email within a reasonable time. We will respond within 14 days.
13. Governing Law
These Terms are governed by Dutch law.
Mandatory consumer protection laws in your country of residence remain applicable.
14. Changes
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance.
15. Contact
Orlina Jewelry
Mors 11, 7151 MX Eibergen, The Netherlands
Email: support@orlina-jewelry.com
Customer Service Hours: Mon–Sat 9:00–20:00 AEST/AEDT
Response Time: Within 24 hours