SHIPPING POLICY
Last updated: 8 April 2026
This Shipping Policy applies to all orders placed with Orlina Jewelry. By placing an order, you agree to the terms outlined below.
1. Shipping Destinations
We currently ship to the following countries:
- Australia (AU)
- New Zealand (NZ)
- United Kingdom (UK)
- United States (US)
- Canada (CA)
Orders placed for delivery outside these countries will not be processed.
2. Shipping Costs
We offer free standard shipping to all listed destinations.
There is no minimum order value required unless explicitly stated at checkout.
Please note that import duties, customs clearance fees, VAT, GST, or local sales taxes may apply depending on your location. These charges are determined by local authorities and are the responsibility of the customer unless explicitly stated otherwise at checkout.
3. Order Processing & Cut-Off Time
Order Cut-off Time: 00:00 ET (Eastern Time / New York)
Handling Time: 1–2 business days (Monday–Friday)
Orders placed after the daily cut-off time will be processed on the next business day.
Orders placed on Sundays or public holidays will be processed on the next business day.
You will receive a shipping confirmation email once your order has been dispatched.
4. Delivery Time
Transit Time: 6–10 business days (Monday–Friday)
Estimated Total Delivery Time: 7–12 business days (handling + transit)
Delivery times are estimates only and are not guaranteed.
Delays may occur due to:
- customs clearance procedures
- carrier delays
- high seasonal demand
- public holidays
- weather conditions
- unexpected logistical disruptions
Orlina Jewelry is not responsible for delays caused by customs authorities or third-party shipping carriers.
5. Estimated Delivery Times by Country
| Country | Handling Time | Transit Time | Total Delivery Time |
|---|---|---|---|
| Australia (AU) | 1–2 business days | 6–10 business days | 7–12 business days |
| New Zealand (NZ) | 1–2 business days | 6–10 business days | 7–12 business days |
| United Kingdom (UK) | 1–2 business days | 6–10 business days | 7–12 business days |
| United States (US) | 1–2 business days | 6–10 business days | 7–12 business days |
| Canada (CA) | 1–2 business days | 6–10 business days | 7–12 business days |
6. International Fulfilment
Orders are shipped from international fulfilment partners, which may be located outside your country of residence.
Customers are responsible for complying with local import regulations.
If customs duties or taxes are not paid, the shipment may be delayed, returned, or destroyed. In such cases, refunds may be reduced by incurred costs where legally permitted.
7. Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take up to 48 hours to become active.
8. Lost, Delayed, or Damaged Shipments
If your order has not arrived within the expected timeframe, please:
- check your tracking information
- verify your shipping address
- contact our support team
If a shipment is confirmed lost or arrives damaged, we will investigate and provide a suitable resolution in accordance with applicable consumer laws.
Photo evidence may be required for damaged items.
9. Incorrect Address or Failed Delivery
Customers are responsible for providing an accurate shipping address.
If a package is returned due to:
- incorrect address
- failed delivery attempts
- refusal of delivery
- unpaid customs charges
Reshipment may be offered at the customer’s expense.
10. Risk of Loss
Risk of loss or damage transfers to the customer upon successful delivery, unless otherwise required by law.
11. Contact Information
Orlina Jewelry
Mors 11, 7151 MX Eibergen, The Netherlands
Email: support@orlina-jewelry.com
Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time)
Response Time: Within 24 hours