PRIVACY POLICY

Last updated: 8 April 2026

Orlina Jewelry (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your personal information when you visit our website or make a purchase from us.

This Privacy Policy applies to customers located in Australia, New Zealand, the United Kingdom, the United States, and Canada.

1. Data Controller

For the purposes of applicable data protection laws, the data controller is:

Orlina Jewelry
Company name: Essy’s
Business Registration Number: 80637434
VAT Number: NL003474062B10
Email: support@orlina-jewelry.com
Business Address: Mors 11, 7151 MX Eibergen, The Netherlands

As a business established in the Netherlands, we process personal data in accordance with the General Data Protection Regulation (GDPR).

2. Personal Data We Collect

Information you provide directly:

full name
billing and shipping address
email address
telephone number
order details
payment confirmation
customer service communications

Automatically collected information:

IP address
device information
browser type
pages visited
usage data
cookies and tracking technologies

Information from third parties:

payment processors
shipping partners
marketing and advertising platforms
analytics providers
Shopify (our e-commerce platform)

3. Legal Basis for Processing (GDPR)

We process personal data based on:

performance of a contract
consent (where required)
legitimate interests
legal obligations

4. How We Use Your Data

order processing and delivery
returns and refunds
customer support
fraud prevention
website improvement
analytics and performance tracking
marketing and personalised advertising (where permitted)

5. Cookies & Tracking Technologies

We use cookies to:

ensure website functionality
analyse traffic
measure advertising performance
deliver personalised ads

We use tools such as:

Google Analytics
Google Ads
Meta (Facebook) Pixel
Shopify analytics

Non-essential cookies are only activated after consent where required by law.

6. Sharing of Personal Data

We may share data with:

payment providers
shipping partners
Shopify
IT and analytics providers
marketing partners
authorities where required by law

We do not sell personal data.

7. International Data Transfers

Your data may be transferred outside your country of residence.

Where required, we implement safeguards such as:

EU Standard Contractual Clauses (SCCs)
UK International Data Transfer Agreement (IDTA)

8. Data Retention

We retain personal data only as long as necessary for:

order fulfilment
legal obligations
fraud prevention
business operations

Data is deleted or anonymised when no longer needed.

9. Your Rights

European Union (GDPR)

access your data
request correction
request deletion
restrict processing
object to processing
data portability
withdraw consent

Authority: Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

United Kingdom
Authority: Information Commissioner’s Office (ICO)

United States

California residents have rights under CCPA/CPRA including access, deletion, and opt-out rights.

We do not sell personal data.

Canada
Authority: Office of the Privacy Commissioner of Canada

Australia
Authority: Office of the Australian Information Commissioner (OAIC)

New Zealand
Authority: Office of the Privacy Commissioner

To exercise your rights, contact support@orlina-jewelry.com

10. Marketing Communications

You can unsubscribe at any time via the unsubscribe link.

Transactional emails (orders, shipping) are not affected.

11. Children’s Privacy

We do not knowingly collect data from individuals under 16.

12. Data Security

We implement appropriate security measures, but no system is fully secure.

13. Policy Updates

We may update this policy. Changes will be posted on this page.

14. Contact Information

Orlina Jewelry
Mors 11, 7151 MX Eibergen, The Netherlands
Email: support@orlina-jewelry.com

Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time)
Response Time: Within 24 hours