First, please check your spam or junk folder, as confirmation emails can occasionally end up there.

If you still can’t find it, feel free to contact our support team at support@orlina-jewelry.com — we’ll be happy to assist you.

We’re very sorry to hear that. Please contact our customer service team at support@orlina-jewelry.com and include:

• Your order number
• A clear photo of the issue

Once verified, we will arrange a replacement or refund as quickly as possible.

In these cases, Orlina Jewelry will cover the return shipping costs.

Changes or cancellations are possible within 2 hours after placing your order.

Please contact us as soon as possible and include your order number.

After this timeframe, we can’t guarantee changes or cancellations, as your order may already be processed or shipped. However, we’ll always do our best to help.

We’re sorry for the inconvenience. Please note:

• Orders are usually processed within 1–2 business days
• Delivery typically takes 5–10 business days, depending on your location
  

If these timeframes have passed, please contact our support team. We’ll gladly check the status of your order.

We offer free shipping on all orders.

Orlina Jewelry ships internationally, including:

• United States
• Australia
• United Kingdom
• Canada
• European countries
  

Available destinations may vary. During checkout, you’ll see if we ship to your location.

We work with trusted international carriers, including:

• DHL
• UPS
• FedEx

The carrier is selected based on your location and availability.

Orders are processed within 1–2 business days (Monday to Friday).

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated shipping time is 5–10 business days, depending on your location.

Please note that delivery times are estimates and may vary due to customs or carrier delays.

You can expect your order to arrive within 6–10 business days in total, including processing and shipping.

We’re sorry to hear that. Please note:

• Orders are processed within 1–2 business days
• Shipping usually takes 5–10 business days

If this timeframe has passed, please contact us at support@orlinajewelry.com. We’ll gladly check the status of your order.

Yes, orders can still be placed during public holidays.

However, processing and delivery may take slightly longer. If delays occur, we’ll keep you informed.

Once your order has been shipped, you’ll receive a tracking number via email.

You can use the tracking link in that email to follow your order.

Your tracking number will be sent by email after your order has been shipped.

Please note it may take up to 1 business day for tracking updates to become active.

If there’s an issue with your shipment, we’ll notify you by email as soon as possible.

If you experience any issues such as:

• Your order hasn’t arrived
• An item is missing
• An item arrived damaged
• You received the wrong product
  

Please contact us as soon as possible at support@orlinajewelry.com, including your order number and photos if applicable. We’ll work with you to resolve the issue quickly.

You may return your order within 30 days of delivery, for any reason.

Returned items must:

• Be unused and unworn
• Be in their original condition
• Be returned in the original packaging with all labels attached
  

Items that do not meet these conditions may not be eligible for a refund.

To request a return, please contact us at support@orlinajewelry.com.

Once your request has been approved, you will receive detailed return instructions by email.

Your return must be shipped within 30 days of receiving your order.

Our return warehouse is located outside Australia, the EU, and the United States to ensure efficient international processing.

Return Address:

5th Floor, Elevator 4, Building 3
No. 12 Huaxia 3rd Road
Qiaotou Town, Dongguan City
Guangdong Province, China
Zip code: 523000
Recipient: Huhui

Please note that returning items to an international location may result in higher shipping costs and longer delivery times.

For standard returns, the return shipping costs are the responsibility of the customer.

If your item is defective, damaged, or incorrect, we will cover the return shipping costs.

Yes, exchanges are possible. Please contact us within 30 days of delivery and let us know which item you would like instead.

We’re very sorry for the inconvenience. Please contact us at support@orlina-jewelry.com and include:

• Your order number
• A clear photo of the issue

Once verified, we will arrange a replacement or refund as quickly as possible. Return costs will be covered by us in these cases.

Once your return has been received and processed, refunds are typically issued within 5 business days.

Depending on your payment provider, it may take up to 5 business days for the refund to appear in your account.

For hygiene and safety reasons, certain items cannot be returned. These will be clearly indicated on the product page.

We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
  

All payments are processed securely through certified payment providers.

Yes. All payments are protected using SSL encryption.

Orlina Jewelry does not store any payment information. All transactions are handled by secure payment providers that comply with PCI DSS standards.

After a successful payment, you will automatically receive an order confirmation and invoice by email.

If you don’t see it, please check your spam or junk folder.

Refunds are typically processed within 5 business days after your return has been received and approved.

Depending on your payment provider, it may take up to 5 business days for the refund to appear in your account.

Refunds are always issued to the original payment method.

You will receive a confirmation email once your refund has been completed.

If we detect or suspect fraudulent or unauthorized activity, we reserve the right to temporarily suspend or cancel the order.

We may also contact you to verify your details before proceeding.